Terms & Conditions

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Terms & Conditions

We are Digital Communications Training & Consultancy (DIGICOM) (collectively “we”, the “Company” or “DIGICOM”). By enrolling our courses you agree to be bound by the following terms and conditions with DIGICOM. Please read them carefully.

Payment Terms

  • A non-refundable enrollment fee would be collected with this application to DIGICOM courses.
  • 100% of the course fee would be collected a minimum of 2 weeks prior to the commencement of the DIGICOM course, unless otherwise notified.
  • Should full payment not be received 2 weeks prior to the commencement of the course the delegate will not be allowed to attend.
  • It is the responsibility of those wishing to attend a particular training course to make full payment as soon as possible to guarantee a delegate place at the course.

Refund Policy

  • Registered DIGICOM courses are neither transferable nor refundable except when a course is cancelled.
  • No refund, make-up class or alternative compensation will be given under any circumstances for absences from the class by the student. This includes but not limited to illness, truancy or other personal / school / work commitments.
  • Class cancelations due to bad weather will be made up. If the student is unable to attend the make-up class, no refund or alternative compensation will be offered. If make-up classes cannot be arranged, a refund on pro-rata basis will be offered by DIGICOM.
  • Class cancelations due to teacher sickness will be made up. If you are unable to attend the make-up class, no refund will be offered. Course credits (valid for 1 year) will be offered on a pro-rata basis with valid documentation. If make-up classes cannot be arranged, a refund on a pro-rata basis will be offered.
  • No refund, make-up class or alternative compensation will be given for class cancelations due to circumstances beyond the control of DIGICOM. This includes but not limited to outbreak of riot, civil commotion, epidemic, natural disaster, unanticipated class disruption such as necessary building evacuation due to fire.
  • Any request for withdrawal due to serious medical conditions must be submitted in writing, together with valid documentation. If request is approved, a credit note (valid for 1 year) for the course fee will be issued. Ten per cent of the course fee will be charged as an administration fee.
  • There will be no refund for unconsumed credits under any circumstances.
  • All fees paid less application fee will be refunded by DIGICOM if the course is withdrawn or not offered.
  • On premature cessation of the course, all fees and charges that have been collected in respect of any part of the course failing to be conducted by DIGICOM on or after the date of the cessation will be refunded within 1 month of the premature cessation.
  • The DIGICOM courses are professional courses with a comparable on-demand online courses and the refund terms in cases of exceptional hardship, exemption and/or deferral are the same as those of the on-demand online courses.

Examination Fee

The final exam to be certified is administered by Pearson VUE. The Pearson VUE exam fee is INCLUDED in the total course fee. There is NO additional fee for the exam. The final exam may be taken at select locations around Hong Kong or the global Pearson network.

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